SHIPPING & DELIVERY

Shipping

We will use Yanwen for shipping. Once the package is dispatched, orders in Asia are usually delivered within 5-10 days, while orders in other regions are usually delivered within 7-14 days. In case of holidays, transportation time may be extended.

 

Customs Duties

• Shipments will be delivered with duty and tax unpaid.

• All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.

 

Delivery

• We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.

• If you find that your order information is wrong, please contact us at hsuxofficial888@gmail.com with your order number and correct information before the order is shipped out, and as soon as possible.

 If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at hsuxofficial888@gmail.com within 30 days from the date of delivery.

 

Handling Fragile Items

Some of our products may be fragile. It is essential to handle these items with extra care to prevent any damage or injury. We take great care in packaging these delicate items to ensure they arrive in pristine condition. However, any damage caused by mishandling, improper care, or forceful impact will not be eligible for return or refund.

In the event that you receive a damaged item due to transit, please notify us within 3 days of receiving your order. We will promptly arrange for a replacement and new shipping, ensuring you receive the item in perfect condition.